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000 Emergency, more jobs go East!

Telstra announces 45 jobs for Adelaide 000 call centre

It is a little known fact that all 000 calls made in Australia are initially answered in two Telstra call centres, one in Sydney and one in Melbourne.

In December last year Telstra announced it would open a third call centre, in Adelaide, creating 45 jobs while WA members of parliament stood idly by and watched it happen.

Having 000 call centres in the eastern states creates a particular vulnerability to Western Australian electors.

Julie Matheson, spokesperson for the WESTERN AUSTRALIA PARTY says "If there is a major failure in any of the Telstra optical fibre cables that link Perth to Adelaide, or the major exchanges at either end, then 000 calls may not be answered. It also adds delay in call processing due to routing the call to these eastern states call centres and then redirecting the call back to WA after answering.

The WESTERN AUSTRALIA PARTY is perplexed why a 000 call centre cannot be located in Western Australia, to reduce the likelihood of 000 call failure.  Matheson says "We believe our State Government emergency services are more suitable to dealing with 000 calls than Telstra, a private company that does not add value to the call except waste valuable time to reroute the call back to WA emergency services such as Police, Fire and Rescue and St John’s Ambulance".

It's time to put WA interests first, instead of more jobs in the East!

Media contact:  Julie Matheson on 0409 294 495

© Copyright 2019 WESTERN AUSTRALIA PARTY. All Rights Reserved.

Authorised by S Phelan, Western Australia Party, 139 Coghlan Road, SUBIACO WA 6008

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